Improving the business process of reactive maintenance projects

This paper examines the business process of reactive maintenance projects and proposes an improvement through information technology. Among the major problems that have been revealed from the process analysis are getting the right problem for the right contractor, double handling of data entry and transferring information. These are due to lack of knowledge sharing and poor communication between different parties. Based on these problems, several requirements are laid out and they are used as a basis to develop a prototype system named MoPMIT (More Productive Minor Construction through IT). The main aim of the system is to explore the use of Web-based technology to improve the managing of reactive maintenance projects. The system architecture and functional requirement of the MoPMIT system are well explained in this paper. © 2002, MCB UP Limite