The UK public transport industry and provision of multi-modal traveller information

In recent years significant developments in transport policy have taken place in the UK. Public transport is considered key to the policy objectives of achieving an integrated and sustainable transport system. Improvements to public transport operations alone will not necessarily persuade people to forego the use of their cars and make use of public transport modes. Intending travellers need to be informed of what is available. Substantial activity, promoted by Government, is now taking place in the UK concerning traveller information systems developments. However, such improvements and developments are taking place in a difficult environment. The UK has gone further than any other European country in transferring its public transport services into private management operating under market forces. This paper provides an outline of the current form of the public transport industry (with a focus on bus and rail services) looking at the complex responsibilities and relationships which this entails. It then addresses the main national initiatives for integrated traveller information provision before setting out the issues facing decision makers and service providers in the light of public needs and consumer understanding. © 2002 Elsevier Science Ltd. All rights reserved