Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future

Decision support systems (DSS) are one of themost widely used management information systems in currentbusiness management. The focus of the paper is on theknowledge-based decision support systems, namely the KB-DSS,in support of contemporary business management decisionmaking. Business managers use KB-DSS can improve theirdecision making not only in terms of speed and accuracy butalso consistency. Key perspectives of KB-DSS includingtechnological, organizational, social and cultural perspectivesare discussed in the context of contemporary managementdecision context. New contribution to the knowledgemanagement function of KB-DSS through a number of recentprojects is presented. The paper then highlights someimplications for the development of the next generation ofKB-DSS before a new architecture is proposed for future work