Modernization of software delivery operations : engineering quality into software

Today’s business environment is growing rapidly with the ever-increasing scale of new business demands. Enterprises worldwide are going through the industrial revolution in digitalization, redefining the way how software products and solutions to customers are developed, qualified, and delivered. Customers requires enterprises to keep focus on engineering customer-oriented solutions which satisfies their needs and ensures a best user experience. Every now and then organizations are required to streamline their software de-livery operations. Due to increasing complexity of business environments they need to evaluate continuously their efficiency in the productivity and ensure faster high-quality software deliveries. Therefore, organizations are building a new foundation for a way of working practices to come more increasingly agile, collaborative, and flexible. The purpose of this master thesis is to present the current state of software delivery operations at Fastems and how to plan a future state with improvements to modernize these operations. This thesis will analyze how enterprises worldwide are proceeding with their modernizations of software delivery operations. The gathered information presents how enterprises worldwide are facing and managing a challenge of engineering quality into software. This thesis de-scribes how organizations could reach better circumstances, where quality is everyone’s responsibility across organization. Case studies shares experiences how enterprises worldwide are taking steps to scale up their practices with Software Quality Engineering and Lean-Agile concepts. These practices wants to be embraced into software development lifecycles and engineering practices. This thesis will describe how these transformations can be managed with change leadership throughout the organization. The empirical research of this thesis is based on the results of “State of Agile” survey at Fastems and elaborating also their Lean-Agile transformation journey. This thesis evaluates how organizations could stay competitive and adapt their businesses at enterprise scale to be closer to the customer with their needs. Organizations are shifting to a transformation to take it as a journey which never ends