Impact of Supervisor Support on Employee Job Satisfaction Among Fundraising Staff Within Higher Education

This study examined the nature and impact of supervisor support on employee job satisfaction among fundraising staff within higher education. Sixteen fundraisers working in higher education institutions were interviewed about supervisor support for fundraiser task needs and personal needs, participant job satisfaction and supervisor impact on it, and participant intention to stay in their jobs and the field. Participants reported satisfaction with their supervisors’ task-related and personal support, high job satisfaction, and strong intentions to stay in their jobs and the field. Key mechanisms of supervisor support included aiding employee growth and development; accelerating and facilitating task completion; being caring, accessible, and communicative; and empowering employees. Doing meaningful work and attaining career achievement and growth also enhanced their job satisfaction. Factors increasing their stay intentions included their sense of achievement at work, rewards, and positive relationships. Suggestions for practice and continued research are offered