Doing the Work: Crafting and Implementing Liaison Competencies

Recently at Joyner Library, the main library for West Campus at East Carolina University, three Heads of Service completed a project to revise the library’s liaison competencies. The Head of Collection Development, the Head of Research and Instructional Services and the Scholarly Communication Librarian took the competencies from a task-oriented document and turned them into one that allows liaisons to choose what and how they want to learn. The new document is learning statement and goal oriented, and it serves liaison librarians much better than the previous document. This article will cover the creation and use of the new liaison competencies document