The brokerage role of supporting organizations inside clusters: how does it work?

The objective of this research is to examine in depth the brokerage roles that supporting institutions play in conducting local business and applying technical knowledge inside clusters. We identify three main roles: a coordination role, characterized by the efforts that organizations play in internally coordinating themselves and establishing a shared institutional framework; an interconnector role, where organizations foster communication along the value chain of the industry; and a gatekeeper role that allows organizations to connect cluster members with external networks. Results obtained in the Toy Valley cluster provide evidence that each kind of supporting organization tends to specialize in specific roles, since universities are best for a coordination role with regard to technical knowledge while private organizations are key for vertical communication and coordination. Similar results were obtained when analysing the extra-cluster contacts that these organizations develop as gatekeepers, as they tend to establish specific communication conduits with similar alters in external networks