An Examination of the Communication Between Staff and Patients at Marshfield Clinic

This study examines the perceptions patients have of their communication with medical staff and the relationship between those perceptions and the patients' satisfaction with services received. For purposes of this study, "treatment staff" will be defined as "anyone directly involved with the diagnosis or provision of medical information or treatment to patients including nurses, doctors, medical assistants, lab technicians, neuropsychologists, speech therapists, audiologists, vocational rehabilitation psychologists, x-ray technicians or other technicians who have direct patient contact