Add to ORKGThis study builds an equation relating business service expectation options (measured as expectation intention and expectation extension) against three multi-dimensional customer perceived value dimensions (measured as performance,\ud service and satisfaction). The model is suitable for\ud investigation of customer perceived service value under structural equation modeling approaches
[[abstract]]Purpose - To propose an alternative model specification for better conceptualizing the d...
The study was conducted to examine the effect of service quality and perceived value on customer sat...
The objective of this paper is to present a comprehensive framework of relationships among customer ...
This study builds an equation relating business service expectation options (measured as expectation...
The literature developed expectations-to-value relationship is tested across the national pharmacy i...
The objective of this paper is to present a comprehensive framework of relationships among customer ...
This research advanced the development for a theoretical framework of service experience in Service ...
The content of customer-perceived value has in this study been explored with the aim of providing an...
A conceptual model articulating the nature and determinants of customer expectations of service is p...
This paper looks at modeling the relationship between customer perceived value, satisfaction, loyalt...
ABSTRACT: Substantive research stream for customer perceived value measures -- Alternative approache...
[[abstract]]Customer expectation has been an important issue across different academic fields. Custo...
[[abstract]]This research proposes a novel notion called “service experience optimism (SEO)” by comb...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Copyright © 2008 Elsevier Ltd All rights reserved.This study aimed to build a model of business perf...
[[abstract]]Purpose - To propose an alternative model specification for better conceptualizing the d...
The study was conducted to examine the effect of service quality and perceived value on customer sat...
The objective of this paper is to present a comprehensive framework of relationships among customer ...
This study builds an equation relating business service expectation options (measured as expectation...
The literature developed expectations-to-value relationship is tested across the national pharmacy i...
The objective of this paper is to present a comprehensive framework of relationships among customer ...
This research advanced the development for a theoretical framework of service experience in Service ...
The content of customer-perceived value has in this study been explored with the aim of providing an...
A conceptual model articulating the nature and determinants of customer expectations of service is p...
This paper looks at modeling the relationship between customer perceived value, satisfaction, loyalt...
ABSTRACT: Substantive research stream for customer perceived value measures -- Alternative approache...
[[abstract]]Customer expectation has been an important issue across different academic fields. Custo...
[[abstract]]This research proposes a novel notion called “service experience optimism (SEO)” by comb...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Copyright © 2008 Elsevier Ltd All rights reserved.This study aimed to build a model of business perf...
[[abstract]]Purpose - To propose an alternative model specification for better conceptualizing the d...
The study was conducted to examine the effect of service quality and perceived value on customer sat...
The objective of this paper is to present a comprehensive framework of relationships among customer ...