The influence of collaborative IT tools on NPD

Information technology (IT) is the cornerstone of the modern new product development (NPD) process. A new generation of communication and collaboration tools has propagated into nearly all aspects of NPD. To better understand how these collaborative tools, such as wikis, cloud-based file sharing, social networking, blogs, and microblogging platforms like Twitter, are being used in NPD and what influence they have on NPD outcomes, we undertook a global study of collaborative IT tool use in 443 firms. We found that the usage frequency of these collaborative tools is currently low, but it is positively correlated with project performance. Our results also show that the best-performing projects use all of these tools more intensively than poorer-performing projects. In addition, the usage frequency of these tools differentiated the best from the rest in smaller and medium-sized firms but not in larger firms. Our findings suggest that NPD managers should encourage the use of new forms of communication and collaboration and should embolden and empower the migration toward these collaborative tools