A Performance Evaluation of Impact of Information Technology on Nigeria Banks

The banking sector of the economy has realised that banking requires prompt delivery of services, efficiency and automation of banking operations. This has prompted many Banks in Nigeria to invest huge sums of money in Information Technology to enhance their performance and offer comprehensive nation-wide services to their customers. This paper is a research to determine if the information technology employed by banks is performing to expectation. A survey was conducted· amongst banks in Nigeria. A Likert format questionnaire instrument, which was a .: . hybrid, adapted from Ron Weber IT performance Evaluation technique was designed and administered among bank staff in 34 banks within Lagos metropolis to ascertain the status of huge investment on IT in their banks. The questionnaire was analysed using simple percentage and Chi square statistical techniques. It was found that the information technology employed by Nigerian Banks have been performing to expectation, but with occasional downtime