Add to ORKGWe investigate the use of priority mechanisms when assigning service engineers to customers as a tool for service differentiation. To this end, we analyze a non-preemptive M/PH/c priority queue with various customer classes. For this queue, we present various accurate and fast methods to estimate the first two moments of the waiting time per class given that all servers are occupied. These waiting time moments allow us to approximate the overall waiting time distribution per class. We subsequently apply these methods to real-life data in a case study
Consider a multi-priority, nonpreemptive, N-server Poisson arrival queueing system. Service times ar...
Analysis of priority multiserver queues is known to be a difficult problem. In this paper, a priorit...
This paper provides the first exact analysis of a preemptive M=M=c queue with two priority classes h...
We investigate the use of priority mechanisms when assigning service engineers to customers as a too...
We are interested in queues in which customers of different classes arrive to a service facility, an...
The final publication is available at Springer via http://dx.doi.org/10.1007/s11009-015-9476-1We con...
In this thesis, we first study delay systems with different classes of impatient customers. We analy...
This study considers a system of multi-server queues with two classes of impatient customers: high-p...
This is an Accepted Manuscript of an article published by Taylor & Francis in Stochastic Models on J...
Consider a multi-priority, nonpreemptive, N-server Poisson arrival queueing system. The number of se...
In this paper a procedure to approximately calculate the mean waiting time in the M/H2/s queue is pr...
In this article we give a new derivation for the waiting time distributions in an M=M=c queue with m...
This thesis extends the theory underlying the Accumulating Priority Queue (APQ) in three directions....
We study the delay performance of a queue with a reservation-based priority scheduling mechanism. Th...
In this article, we study a queueing system serving multiple classes of customers. Each class has a ...
Consider a multi-priority, nonpreemptive, N-server Poisson arrival queueing system. Service times ar...
Analysis of priority multiserver queues is known to be a difficult problem. In this paper, a priorit...
This paper provides the first exact analysis of a preemptive M=M=c queue with two priority classes h...
We investigate the use of priority mechanisms when assigning service engineers to customers as a too...
We are interested in queues in which customers of different classes arrive to a service facility, an...
The final publication is available at Springer via http://dx.doi.org/10.1007/s11009-015-9476-1We con...
In this thesis, we first study delay systems with different classes of impatient customers. We analy...
This study considers a system of multi-server queues with two classes of impatient customers: high-p...
This is an Accepted Manuscript of an article published by Taylor & Francis in Stochastic Models on J...
Consider a multi-priority, nonpreemptive, N-server Poisson arrival queueing system. The number of se...
In this paper a procedure to approximately calculate the mean waiting time in the M/H2/s queue is pr...
In this article we give a new derivation for the waiting time distributions in an M=M=c queue with m...
This thesis extends the theory underlying the Accumulating Priority Queue (APQ) in three directions....
We study the delay performance of a queue with a reservation-based priority scheduling mechanism. Th...
In this article, we study a queueing system serving multiple classes of customers. Each class has a ...
Consider a multi-priority, nonpreemptive, N-server Poisson arrival queueing system. Service times ar...
Analysis of priority multiserver queues is known to be a difficult problem. In this paper, a priorit...
This paper provides the first exact analysis of a preemptive M=M=c queue with two priority classes h...