Add to ORKGThe study is motivated by business' mixed response to increasing demand for customer service, leaving the question as to its impact on performance open. The study is concerned with the impact of customers' perception of customer service (bad/good) on variables that are known to drive revenue, i.e. customer satisfaction, perceived relative attractiveness, and commitment
The study was conducted to investigate the different effects of customer perceived value and satisfa...
Purpose: This research aims to better understand customer experience, as it relates to customer comm...
What influences online service quality and how is service quality linked to customer satisfaction? T...
The study is motivated by business' mixed response to increasing demand for customer service, leavin...
Building on theory from consumer behavior this paper investigates the impact customer service may ha...
This study investigates the behavioural consequences of customer satisfaction. More specifically, th...
The purpose of this paper is to introduce an alternative novel approach to measurement of customer p...
This study investigated the potential benefits of employees’ customer orientation to service provide...
The current study used archival data to examine the effects of six facets of job satisfaction, three...
The turn of the century has seen profound changes in the global economy. Marketing played a crucial ...
In a study of telecommunications services, the authors examine the effects of customer satisfaction,...
Purpose This research aims to better understand customer experience, as it relates to customer commi...
We formulate a theoretical model in which we postulate that if a customers' behavior is perceived as...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
The extent to which actual (rather than perceived) perfor-mance influences customer satisfaction has...
The study was conducted to investigate the different effects of customer perceived value and satisfa...
Purpose: This research aims to better understand customer experience, as it relates to customer comm...
What influences online service quality and how is service quality linked to customer satisfaction? T...
The study is motivated by business' mixed response to increasing demand for customer service, leavin...
Building on theory from consumer behavior this paper investigates the impact customer service may ha...
This study investigates the behavioural consequences of customer satisfaction. More specifically, th...
The purpose of this paper is to introduce an alternative novel approach to measurement of customer p...
This study investigated the potential benefits of employees’ customer orientation to service provide...
The current study used archival data to examine the effects of six facets of job satisfaction, three...
The turn of the century has seen profound changes in the global economy. Marketing played a crucial ...
In a study of telecommunications services, the authors examine the effects of customer satisfaction,...
Purpose This research aims to better understand customer experience, as it relates to customer commi...
We formulate a theoretical model in which we postulate that if a customers' behavior is perceived as...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
The extent to which actual (rather than perceived) perfor-mance influences customer satisfaction has...
The study was conducted to investigate the different effects of customer perceived value and satisfa...
Purpose: This research aims to better understand customer experience, as it relates to customer comm...
What influences online service quality and how is service quality linked to customer satisfaction? T...