A path to the successful implementation of Business Intelligence: An example from the Hellenic Banking sector

This article is concerned with the implementation of Business Intelligence (BI), presenting an example from the Hellenic Banking sector. By viewing the implementation as a socio-technical process, the article suggests that any successful implementation of BI is depended on the ability of managers to identify, and be persistent in following, a trajectory ‘path’ that starts from data and reaches the final recipients of the information high on the organizational pyramid. Along this path implementers should retain a high level of awareness regarding multiple social and technical issues that may arise during this trajectory. With this in mind, and by focusing on the implementation journey, the example illustrates a pragmatic and practical approach for eliminating pitfalls that may hinder the successful outcome of such initiatives