Telecommunications performance bulletin

The telecommunications industry\u27s performance in meeting a number of key consumer protection obligations for fixed-line services has been generally satisfactory over the past two years according to ACMA.The telecommunications industry\u27s performance in meeting a number of key consumer protection obligations for fixed-line services has been generally satisfactory over the past two years according to the Australian Communications and Media Authority. The consumer protection obligations measured by ACMA\u27s Telecommunications Performance Bulletin are: * the Customer Service Guarantee, which sets standards for the timely provision and maintenance of standard telephone services; * the priority assistance scheme, which provides enhanced telephone connections and fault repair service to any person with a diagnosed, life-threatening medical condition; * the provision of public payphones as part of the Universal Service Obligation; and * the Network Reliability Framework, under which ACMA monitors the reliability of Telstra?s fixed telephone network. Connection and repair performance by Telstra, Optus, AAPT and Primus under the Customer Service Guarantee?s standards was generally above the 90 per cent benchmark for meeting connection and repair timeframes used by ACMA to monitor and assess performance. When a service provider?s performance is below 90 per cent in two quarters, or shows a widespread decline, ACMA may examine the possible causes for the poor performance