Australian Communications and Media Authority annual report 2011-2012

This report finds a major shift towards a better consumer experience in the telecommunications industry. The Australian Communications and Media Authority’s (ACMA) Annual report 2011–12, was tabled in federal parliament on 15 October 2012 The number of complaints about mobile premium services recorded by the Telecommunications Industry Ombudsman (TIO) fell by around 85 per cent from their peak of almost 10,000 in the September 2008 quarter to just over 1,470 in the June 2012 quarter. However, the number of contacts—complaints, reports and enquiries—from the public about spam increased 622 per cent to a record high of 226,816 during the year (a significant proportion of these contacts were about the same businesses). In the meantime, developments such as cloud computing, virtualisation, machine-to-machine communication and semantic networks will call for ever more agile and adaptive modes of regulation