Process improvement in the Greek public agencies

The purpose of this research is to explore process improvement in the Greek public agencies. This research is of particular interest because the Greek public sector context has some unique characteristics compared to the public sector of other countries. Firstly, the use of BPR, as a process improvement method to achieve cost reduction and efficiency increase, is politically enforced. This means that it may not be an appropriate process improvement method for the Greek public sector. Secondly, the changes that are taking place in the Greek public sector due to the Troika support mechanism may have an impact on process improvement in the Greek public agencies. These characteristics pave the way for exploring process improvement in the Greek public agencies. The abovementioned characteristics influenced the current research as follows. Given that the research started in January 2009, Document 1 was a research proposal about developing a BPR method for the needs of the Greek public agencies. This idea originated from the fact that Greek Public Administration had announced in 2007 Request for Proposals during the 4th CSF for reengineering its processes and services using BPR method. Greece signed on 6th May 2010 the agreement with Troika in order to fund its liabilities for the period 2010 – 2014