Badges of Service: Engaging, Customer-Oriented Student Employee Training

Presented at the 2017 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 15-17, 2017, Atlanta, Georgia.Access Services Conference Track : Student Workers ManagementLori Hilterbrand, Circulation Unit Supervisor with Oregon State University, Valley Library.Bryan Feyerherm, Student Employee Supervisor with Oregon State University, Valley Library.Ever wonder how to efficiently train your circulation student employees in a fun and supportive way? Are you ready to engage your staff at every level of your student employee training? At OSU Valley Library we've developed a training program with extensive staff involvement and technological resources that engages (and rewards) students from the first day on the job to their year end evaluation