Oh, That’s Right… : Considerations for Sustaining and Maintaining an Online Training Program

Presented at the 2017 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 15-17, 2017, Atlanta, Georgia.Jasmine Pawlicki and Shannon Moreno are with the University of Michigan Library-Operations.Access Services Conference Track : Customer ServiceThe University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information service to patrons from any service point. Hear about how we developed and implemented the program, and some possible solutions to sustaining a training program