Policy Analysis of Indonesian Naval Depot Services in Surabaya

The Indonesian Navy's Headquarters Supplies Office has an organizational structure which is divided into a supply center depot both in the western region in Jakarta and the eastern region in Surabaya. ship spare parts, every organization under the Indonesian navy must have elements or parts that handle the field of logistics or Logistics Staff. The Surabaya central supply depot is the supply depot in the central region which supplies demand for supplies starting from the second fleet and the third fleet. The task of the supply depot itself is receiving and storing and distributing supplies from the naval base, and ship units. This study aims to conduct an analysis of the quality of service in the Indonesian naval depot in Surabaya. This study uses a scientific approach with qualitative descriptive methods and uses the theory of implementation from George C. Edward III. The results of this study on the communication factor required an accuracy in the delivery of stock information; optimization of resource factors needed; disposition factors required open attitude of all personnel towards the advancement of information technology; and bureaucratic structure factors required clear Operating Standards and Procedures (SOPs). The conclusion of this study is that an integrated service system is needed by developing communication factors, resources, attitudes and bureaucratic structures optimally. Keywords: Supplies, naval depot, integrated service system DOI: 10.7176/PPAR/10-3-05 Publication date:March 31st 202