Ethical Conflicts and Cultural Differences among Employees in the Hospitality Industry

The purpose of this study is to identify the relationship between ethical conflicts and cultural differences among colleagues and apply the relationship in the hospitality industry. Exploratory sample data (N=100) were collected from MBA students at Johnson and Wales University. The instrument consisted of three parts: demographic features, work experience of business ethics, and perceptual experience of business ethics. Also, t-test is used to address the hypothesis. The results of the study indicated that there is a significant relationship between ethical conflicts and cultural differences between employees in the hospitality industry, therefore, it is important to fully understand the reasons why this result comes occurs. It also means that employees who work in the hospitality industry consider the role of cultural differences seriously. Current ethics training programs are not well-organized to train employees, so it is important to build the exemplary ethics training programs that include the cultural diversity. Results indicate that the hospitality business should put forth more effort to build an ethical code of conduct within the corporate culture