Turnkey Student Training: Transforming Communication and Content with a Wiki

The DePaul University Library\u27s Reference Department began developing a wiki for student training and support in 2006. More than an online reference binder, it was a sea change in how we communicated with our students and each other. It enabled us to: Provide consistent training with reproducible results Have materials accessible anywhere, anytime Enable any team member to contribute to the process Update our documents in seconds and not have to print new copies The wiki transformed student training and laid the groundwork for adoption of a librarywide intranet. This poster session featured background information on the wiki, challenges and successes, quotes from student and staff users, and sample pages