Supporting practitioners as teachers in their pharmacies: implementing the HeLP program in Australian community pharmacies

Objective: To develop an educational package on Health Literacy for community pharmacists and pharmacy assistants. Design: An educational package on health literacy was developed which was tailored to the needs of contemporary community pharmacy. A consultative approach was used and included stakeholder knowledge and academic expertise. The package was designed within a theoretical framework and drew on a systematic review of current literature supplemented with other resources. Delivery of the education used a 'train-the-trainer' model with both electronic and face-to-face training implemented for a key staff member(s) per pharmacy, who would then deliver training to remaining staff at their pharmacy. Program evaluation examined structure, process and outcome measures; the latter included number of participants attending training, number of pharmacies implementing training, and number of modules completed. Detailed feedback was obtained regarding the training experience, training content and dissemination of information, and recommendations for enhancement