Add to ORKGAims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management
A number of studies have identified the influence of values on consumers’ expectations of service st...
Purpose: The purpose of this paper is to analyse the causes that have led to a rather fragmented vie...
Quality in the tourism and hospitality industry involves consistent delivery of products and guest s...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
The voices of cabin crew on international air routes have scarcely been heard in tourism management ...
The book focuses on key aspects of the hospitality management curriculum, research, and practice bri...
The aim of this thesis is to find out whether or not a guest’s cultural background is being consider...
Global tourism has experienced remarkable international growth over the last half century. Recently,...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
The airline industry comprises a range of stakeholders including governments, industry organizations...
Boeing supplies airplanes and provides service and training to customers throughout the world. We wa...
A number of studies have identified the influence of values on consumers’ expectations of service st...
Purpose: The purpose of this paper is to analyse the causes that have led to a rather fragmented vie...
Quality in the tourism and hospitality industry involves consistent delivery of products and guest s...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
The voices of cabin crew on international air routes have scarcely been heard in tourism management ...
The book focuses on key aspects of the hospitality management curriculum, research, and practice bri...
The aim of this thesis is to find out whether or not a guest’s cultural background is being consider...
Global tourism has experienced remarkable international growth over the last half century. Recently,...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
The airline industry comprises a range of stakeholders including governments, industry organizations...
Boeing supplies airplanes and provides service and training to customers throughout the world. We wa...
A number of studies have identified the influence of values on consumers’ expectations of service st...
Purpose: The purpose of this paper is to analyse the causes that have led to a rather fragmented vie...
Quality in the tourism and hospitality industry involves consistent delivery of products and guest s...