Needs to increase the psychological competencies of employees of the IZS, the design of educational activities.

This bachelor thesis focuses on the need to increase the psychological skills of integrated rescue system workers and then to the proposal of educational activities. The first part concerns the competence theory; there is a description and definition of competence and its classification and division. Next section deals with the mechanisms of psychological adaptation to stressful situations which employees of IRS may experience. Another section is focused on mental functioning in stressful situations and at different steps as all above phases of activation, stages of coping with mental stress and consequential phase. In the subsection about police stress is mentioned psychological stress in the investigation of violent crime, especially with extreme corpses, death of a child or death under tragic circumstances. Attention is also paid to the psychological result of firearm use, police work-related stress and coping with stress in police practice. Mental health workers of IRS describes the resistance of integrated rescue system workers to stressful situations, also protect the mental health of these workers and, ultimately, burnout syndrome. The work also provides a simple overview of psychological care intended for IRS workers and effective means for the prevention of post-traumatic stress symptoms in people working in the IRS. The main options to prevent the crisis intervention - professional method of working with people in a situation they experienced from their perspective as stressful or threatening. Another option is supervision - counseling method that helps workers in their professional development, aims to increase their professionalism. A separate sub-chapter focuses on communication with people and its rules. Principles of dealing with mentally disturbed individuals, principles of dealing with victims of crime, also dealing with a suicide, a communication with the elderly, the principle of communicating bad news and communication with aggressors are elaborated in detail. The last subchapter of the theoretical part concerns the crisis communication, communication with affected persons and the specifics of crisis communication in the security forces - the Police of Czech Republic, Fire and Rescue Service of the Czech Republic and Emergency Medical Services. The research part begins with chapter objectives of the thesis, which sets out the three main goals. The first goal is to characterize the educational system of the Police of the Czech Republic - basic training and the possibility of subsequent training. It includes a mention about the Code of Ethics of the Police of the Czech Republic, which is a standard for all police officers. The next purpose is to characterize the educational system of the Italian police, which is divided into three modules - security and defense, weapons and their legitimate use, transport and traffic regulations. The education of police officers in Italy comprises special modules, which are further divided into five sub-modules - communication between the police officer and a citizen or group of citizens, the process of communication, nonverbal communication, communication problems and the management of anxiety and stress. The final objective is the design of educational activities, which was created based on the comparison of educational systems Police and Italy. The first focuses on communication - communication training complex situations using model situations and training of reading nonverbal communication. The second proposal concerns the increase in the education of police officers in the field of ethnic differences between people living in the Czech Republic.The last proposal is the education of police officers in sign language - the basic features for initial communication and understandings with hearing impaired people. These designs can be used for the practice of police training