KPI Implementation throught the BSC method in IT Company

Diploma thesis deals with the implementation of Key Performance Indicators (KPIs) throught the Balanced Scorecard method in IT company. The thesis is divided into theoretical and practical part. The theoretical part focuses on the definition of terms related to the Performance Measurement and the Performance Management. The fourth chapter presents the Balanced Scorecard and its perspectives. The next section deals with the types of indicators and furhter focuses on the KPIs description. The practical part applies the theoretical knowledge gained in previous chapters into practice. The sixth chapter focuses on the analysis of the current position of the company and defines its strategic objectives, KPIs and strategic map. The seventh chapter focueses on the implementation of the solution in graphical form as application in QlikView