Education and development of employees

This diploma thesis deals with the educational and development system of the employees who work as operators in the company Informační linky, s. r. o. The aim of the thesis is to analyse and evaluate the current educational and development system of the call centre employees and to formulate improving recommendations. First parts deal with the theoretical background of the topic, following chapters contain the analysis of the educational and development system in the company -- the system is described and on the basis of the research, fields to be improved are discovered and proposals and recommendations to improve the educational activities are suggested