Management of ECM within ICT management model MBI

The thesis is focused on ECM and its representation in the reference model of IT management MBI. The main objective is to extend the aforementioned model with objects associated with the ECM - factors describing the structure of solutions, tasks defining the procedure for its implementation and the links between them and existing objects. The thesis analyzes in detail the benefits, but also the risks and problems associated with solution implementation. The methodology provides a set of best practices for the implementation of ECM