Process management in logistics company

My diploma thesis is focused on processes of CS Cargo Company. Theoretical part is concentrated on Logistic, process management, process mapping and lean management. Practical part is based on knowledge contained in theoretical part. Primary goal of the thesis is innovation of current process map and description of processes. Subsequently selected process is necessary to analyze, modify and outline measurement's possibilities of its performance. Sophisticated management system requires precise identification of processes. Especially company's processes are the ones which have significant influence on overall quality of CS Cargo Company's products (services)