Activity analysis and marketing strategy of the Alwyn hotel

The aim of this bachelor thesis is to describe and assess the activity of a chosen four-star hotel, define its marketing mix and strategy and perform a satisfaction analysis of the customers that should find out if the current strategy of the hotel management is successful. The chosen hotel is a small family hotel named Alwyn situated in Karlín. This thesis focuses on characteristics of the Alwyn hotel, its marketing mix and strategy, development of the basic economic indicators, the competitive analysis and the SWOT analysis. The work also contains a questionnaire concerning the guests' satisfaction with the accommodation and possible suggestions that could lead to a greater satisfaction of both guests and management of the hotel