Early Intervention as a Complex Rehabilitation Program in the Arpida, o. s. Centre

This bachelor thesis deals with a social service of early intervention provided by the non-governmental non-profit organization, Arpida, o.s. Centre. The institution offers assistance for families, in which a child was born with disability, adolescents and young adults with physical or combined disability. In the theoretical part of the thesis I am concerned with an issue when a born child with a disability brings unexpected difficulties to the family. Further I describe the realization of the early intervention service in a global context, but I primarily focus on specifics of the early intervention in the Czech Republic. A fundamental part of literary search deals with the early intervention provided by the Arpida, o.s. Centre with means of a complex rehabilitation program. Its purpose is foreshadowed; to improve a state and a function of the whole family. It is also pointed out on an open future for these children, who have there an opportunity to take use of the following care and education. I introduce the difference of the early intervention provided by this institution against another organizer, The Centre for an early intervention. The work in the field of assisting professions is a formidable task and therefore I am concerned also with possible risks, which can occur during the work. The aim of the investigative section is to enter the lives of the early intervention clients. Try to understand their feelings and needs, which they obtained during the use of the service. To secure the highest quality of the service, it is important to focus on the employees too. Since they also bring a valuable insight into the issue. This combination of views of clients and providers helps us capture the situation in all its complexity and it does not take into consideration only one side, which is involved in this process.The research brings a complete image of the early intervention. It shows points appropriate to focus in order to achieve the highest quality of the service. In the investigative part is applied qualitative research. I selected questioning as a method of retrieving data, more precisely the technique of semi standardized interviews. These interviews were further studied. They were used for evaluating dependence of quality of the service on critical signs by means of the method of the Quality Function Deployment. The results of the research showed the percentage of critical signs depending on the quality of the service