Operational study of chosen catering establishment

The main goal of this bachelor thesis is to compose an operational study of a catering establishment and to compare the business with local competition on the basis of a set of criteria. The analysis of the current state is followed by proposals for improvement. The thesis is composed of four parts. The first part serves as an introduction to catering services, the second one analyses the operating conditions in the establishment. The third part is devoted to marketing strategy and finally, the fourth part of the thesis summarizes the results and defines a few proposals for improvement