Communication and motivational climate

This thesis entitled Communication and motivational climate deals with the analysis of internal climate and communication in a selected company. The analyzed company is the corporate branch of UniCall Communication Group Ltd., which belongs to one of the largest companies operating in the sphere of telemarketing. The aim of the thesis is to analyze the climate of motivation and communication in the company, to define potential problems in these areas and propose acceptable and viable solution. The methodology of the studied issue is a situational analysis, done through observations and interviews and a subsequent questionnaire. As for the communication, there is a problem of distribution of information, informality of communication, as well as the feedback system. The biggest motivation is money, though money is, paradoxically, at the same time also the most discouraging factor. Considering the time the company occurs in the market (since 2008), there can be expected a gradual improvement in human resources and corporate culture