Design and implementation of metrics for campaign management in telecommunications

Diploma thesis is focused on the evaluation of marketing campaigns which are realized in the environment of telecommunication companies. The thesis' main goal is the identification, analysis and design of metrics and dimensions which can be used for evaluation of marketing campaigns benefits, and which can provide feedback in the process of new campaign definition. The solution offered in the thesis provides a tool for more effective and more reliable analysis of marketing campaigns. The analysis of the current evaluation process and a suggestion of the process modification is also part of the proposed solution. The first part of thesis explains the relation between marketing, marketing campaigns and process of campaigns evaluation. The theoretical knowledge necessary in campaign evaluation is examined. The next chapter is focused on the characteristics of the telecommunication company which affect the way how campaigns are evaluated. The introduction of the thesis' practical part identifies the metrics actually used, where the knowledge of employees is imposed. Metrics are analyzed in the third chapter. The output of the analysis is used to design an automatized solution which generates the OLAP cube and reports for campaign evaluation. The functionality and suitability of the solution is verified by the implementation of a pilot solution with an example of reports on model campaign. The thesis' last part is supplemented with an analysis of the current evaluation process in the given telecommunication company, and suggestion of process modifications, there where the designed solution is utilized