Process analysis in the public sector

Thesis focuses on the theory and practice of process analysis. The main objective of this paper is describing the theory of process analysis and its application at the Prague City Hall, particularly processes related to procurement. Thesis describes these processes and suggests their improvements. Thesis will also design the processes that relate to the procurement of City Hall. The work is divided into two parts. The first part deals with a purely theoretical basis of process analysis and the second (analytical) part is focused on the specific application of this knowledge on process analysis of the Prague City Hall, specifically on the processes related to procurement