Approaches of the insurance companies to the settlement of claims

This paper analyzes the approaches of the insurance companies on the Czech insurance market to the settlement of claims. It deals with activities of the settlement of claims from report of a claim to the payment of an indemnity. In the analysis of the approaches of insurance companies to the settlement of claims this paper focuses on the five topics: direct settlement, elektronic file application, approach to the solutions of the insurance fraud, product advantage in connection with the claims experience and approach to the amortization