The process analysis of an online shop with design accessories

The aim of this thesis is to analyze processes of an online shop with design accessories. The theoretical part of this thesis briefly describes business processes and history of process management. There are also mentioned notations and software, in which business processes are being modeled. The practical part analyzes several key processes of the company (online shop) and subsequently suggests how to optimize them. The whole practical part is focused on a real business that is very specific, so proposed changes of the analysis may not be used for a wider range of companies involved in selling goods through online shops