The quality of wheelchair from the consumer perspective

The purpose of the thesis is to assess the quality of a wheelchair. The theoretical part is concerned with the issues of quality and it analyze the legislation of technical products and medical devices. The practical part is focused on the product itself, the wheelchair, for which the Ishikawa diagram was created. An important part of this work is a survey of satisfaction amongst users of mechanical wheelchairs. The results of the survey were used as a basis for the proposals to improve the quality of the product