Financial arbitrator of the Czech Republic and his role in consumer protection

The thesis discusses the financial arbitrator of the Czech Republic as an institute of alternative dispute resolution on financial markets and his purpose in protection of consumers of financial services. First, the legislative framework of consumer protection is described, especially new Czech law on consumer credit. Then, the financial arbitrator itself is discussed, along with proposed changes of the institute. Finally, the thesis compares the Czech financial arbitrator with similar bodies in other member states of the European Union - France, Slovakia and Ireland. The thesis also includes the author's personal reflections on the matter