Experience public with medical rescue service in a South-Bohemian region

The objective of the presented work is to monitor the experiences of the public with the Medical Rescue Servece of the South Bohemian Region. The mapping out of the experiences of the receivers of the care themselves concerning the attitudes, the access to relevant information and trust in the team of the Medical Rescue Service of the South Bohemian Region is a way to detect and evaluate the actual most frequent mistakes and omissions of the medical team in urgent and demanding situations. It can be concluded that people of different age, sex and standard of education make use of the medical rescue service. An enormous trust into the staff members of the medical rescue service is a general phenomenon. As a result of this finding it seems essential to pay due attention even to borderline results in the sense of presenting the rescue team accordingly and offering a second call to the operation emergency centre (telephone line 155) by the appropriate operation emergency centre staff member. I would appreciate if this paper could be used for a subsequent more detailed study in this field. I would recommend a training of rescue workers in the techniques of specialized communication. The presented results could also find use in helping the rescue service team member as well as the trainees in this sector of medical services to acquire a better insight into ther profession