Using TQM Principles to Teach Current Topics in Information Systems

The objective of this innovative technique is to use Total Quality Management concepts in the design and implementation of an MIS course such that students focus on Information Systems content while developing attitudes and behaviors implementing TQM process principles. The result expands the learning process beyond the traditional barriers. Student outcomes indicated a high level of effectiveness and benefit; specifically, active vs. passive attitudes, demonstrated creativity and lateral thinking, improved degree of self-satisfaction, acceptance of individual responsibility, enhanced colleague interaction, communication, and understanding of consequences of behaviors and actions, as well as ownership in both content and process. Students developed greater self awareness of strengths and weaknesses in resourcefulness in finding and discerning information from the perspective of both the source and content