The Effort of User Participation Creates Psychological Buy-In

The impact of user participation on system success has been studied extensively. According to previous research, one way that participation works is by creating psychological buy-in. Users participating in systems development activities develop feelings of commitment towards the system and are more willing to adopt and use it. In this study, we suggest that the effort invested by users through participation in systems development activities plays a key role in creating psychological buy-in. Specifically, we posit that the effort of user participation increases the attractiveness of the system which in turn increases users’ perceptions of ease-of-use and usefulness. Our study contributes to the existing literature by enhancing our understanding of how user acceptance evolves from user participation in systems development activities and contributes to practice by offering suggestions to reduce user resistance to new information systems