Mobile Instant Messaging Apps: Usability Evaluation on iOS and Android Platforms and Recommendations for Developers

With the current growth in the use of smartphone devices, and the large amount of Mobile Instant Messaging applications available in the markets, this co-occurrence makes it highly valuable to evaluate the usability of this kind of applications in order to provide more satisfying user experiences. Within this paper, a systematic usability evaluation of Mobile Instant Messaging applications is presented, which will be applied to both iOS and Android platforms. Based on the results, it is suggested that this type of mobile applications present serious problems in performing tasks, poor user interfaces and lack of information about privacy and security features. Likewise, along with the results, this paper presents a list of usability recommendations to help developers improve their Instant Messaging applications