Understanding ICT Intention to Use by Healthcare Professionals in a Developing Country: Can Perceived Risk Theory help the Pharmacists?

For the last two decades, the challenge of enhanced competition in the healthcare industry has been tackled through the ICT adoption due to the constant pressure and awareness to cut off expenses and reduce costs. However, unless the healthcare professionals in developing countries incorporate the use of ICT in their system, the benefits will not emerge. This research proposes a model to investigate the relationship and effects of users’ perceived risk, resistance to ICT usage and the enabling perceptions. The structural equation modeling technique was adopted to analyze the data gathered from healthcare professionals and therefore, to validate the proposed model. The results had identified relevant issues to successfully implement ICT in this industry shedding the light on many areas that could necessitate further research. Perceived risk strongly influences the intention to use the online system while the perceived usefulness represents an important role as a mediator