Add to ORKGOnline customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for businesses to collect, monitor, analyze, summarize, and visualize online customer reviews posted on social media platforms such as online forums. In this paper, we present a case study that analyzes English-written online hotel reviews we gathered from 58 three to five-star hotels in China. The study identified a number of categories from the online hotel reviews, sentiment of each category as well as the correlations among the categories. The study also found that the overall review star rating correlates pretty well with the sentiment scores for both the title ...
With the growing popularity of the internet, customers can easily share their experiences and inform...
Customer online reviews of hotels have significant business value in the e-commerce and big data era...
It is an indisputable fact that social media technology has been changing the way of consumers’ inf...
Online customer reviews are a significant marketing resource for products and service business, ofte...
Online travel forums have become an extremely popular platform for sharing travel information, with ...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Hotel Online review is becoming a more and more popular topic in the hotel industry nowadays. Lots o...
Part 3: Digital BusinessInternational audienceWith the wide penetration of Internet, online hotel re...
This paper aims to use machine learning (ML) algorithm for natural language pre-processing (NLP), te...
With the growing popularity of the internet, customers can easily share their experiences and inform...
Customer online reviews of hotels have significant business value in the e-commerce and big data era...
It is an indisputable fact that social media technology has been changing the way of consumers’ inf...
Online customer reviews are a significant marketing resource for products and service business, ofte...
Online travel forums have become an extremely popular platform for sharing travel information, with ...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Putting customers at the center of business is the priority for the global hospitality and tourism c...
Hotel Online review is becoming a more and more popular topic in the hotel industry nowadays. Lots o...
Part 3: Digital BusinessInternational audienceWith the wide penetration of Internet, online hotel re...
This paper aims to use machine learning (ML) algorithm for natural language pre-processing (NLP), te...
With the growing popularity of the internet, customers can easily share their experiences and inform...
Customer online reviews of hotels have significant business value in the e-commerce and big data era...
It is an indisputable fact that social media technology has been changing the way of consumers’ inf...