Understanding Antecedents and Consequence of Knowledge Sharing in Software Testing Teams: A Conceptual Model

The goal of quality assurance during software development is to create bug-free software. Software testing comprises a set of activities that are iterative in nature which require testers to interact closely with team members to decrease re-tests and to improve the quality of developed software by sharing their knowledge. Using social capital theory as its basis, we propose a conceptual model that seeks to identify key factors promoting tacit knowledge acquisition and dissemination through testers’ social capital, moderated by their personalities. This knowledge sharing then leads to increases in software quality. By understanding the effect of social capital on knowledge sharing, we hope to provide guidelines for the formation of testing team members for managers