User Satisfaction with ERP Implementations: A Literature Review

Many organizations perceive their ERP system as their most strategic computing platform. At the same time, organizations have always considered employees as valued resources for the organization. While literature reviews have been published looking at the big picture of ERP implementations, this review seeks to specifically examine user satisfaction with ERP implementation. The purpose of the paper is to develop a framework identifying areas of concern in existing research on user satisfaction and ERP implementation. At this time, fourteen articles have been identified and a general framework including User characteristics, Innovation characteristics, Organization/Team characteristics, and Environmental characteristics as they relate to the topic has been developed