Challenges in Technostress Research: Guiding Future Work

Since the proliferation of technologies in organizations has been found to lead to technostress in employees and to various negative organizational consequences, much recent research has investigated the factors that can lead to technostress and how to prevent these factors from occurring. However, limited directions currently exist to guide further research in this area. Consequently, the present research-in-progress sets out to determine the key challenges that remain to be addressed by technostress research. The paper finds that technostress research needs to be more theory-driven, needs to evaluate stress more directly instead of indirectly through such concepts as job satisfaction that serve as proxies for stress, needs to advance more rigorous explanations of how and why technology creates stress in users, needs to advance more rigorous explanations of for what kinds of users technology creates stress, and needs to be more diversified in terms of perspectives, methods, measures, and paradigms used