From IT Satisfaction to Job Satisfaction: Understanding the Role of User-Technology Fit

Information technologies (IT) are increasingly prevalent in modern organizations. Given the important role of employee users in the IT implementation process, recent studies have acknowledged employee users’ satisfaction with the implemented IT (IT satisfaction) as a salient aspect of job performance. This study extends prior literature by evaluating employees’ job satisfaction as a surrogate of job performance induced by IT utilization. Drawing on IT performance literature, we develop a research model to examine the relationship between employee users’ satisfaction with information and communication technologies (ICTs) and job satisfaction. To have a more comprehensive understanding about the relationship between IT satisfaction and job satisfaction, we introduce user-technology fit (job fit and professional fit), which concerns employee users’ perceptions of IT use, as moderator. Moreover, we suggest that job fit and professional fit can mediate the positive impact of IT satisfaction on job satisfaction. Based on an online survey of 229 employee users of ICTs, this study finds that job fit positively moderates the impact of IT satisfaction on job satisfaction. Also, the results approve the mediating effect of both job fit and professional fit. This study contributes to IT performance literature by moving beyond researchers’ focus on IT-related outcomes, such as employee user satisfaction, to broader job-related outcomes