IT Portfolio Investment Evaluation on E-Commerce Solution Alternatives

Our study examines the group decision-making process and proposes a multi-criteria framework for e-commerce solution investment in information technology (IT) portfolios. First, the evaluation criteria that fit in the IT evaluation context are constructed. Second, the Fuzzy Analytic Hierarchy Process (FAHP) is employed to determine the weights of decision criteria and the benefit score to the company. Third, the Fuzzy Multiple Criteria Decision-Making (FMCDM) approach is used to synthesize the team decision. Finally, an empirical case of five proposed portal solutions in a car manufacturing company is used to exemplify the approach